Managing Director / Directors THE STRATEGIC AGENDA Sustainable business, Growth dilemmas, company objectives, corporate strategy, customer/supplier partnerships   MARKET UNDERSTANDING Market/customer profile, your position, opportunities, external forces,   YOUR OFFERING Competitive advantage, future offer sustainability/development of pipeline   ORGANISATIONAL STRUCTURE Hierarchy/matrix, decision making structure, staff development and succession planning, alignment of staff and business interest   PROJECTS Management and reporting   PERFORMANCE REPORTING The Management pack, divisional reporting, don't kill the messenger   CHANGE MANAGEMENT Resistance v buy-in   THE AUDIT What's good about you?, How valuable could your business be?   EXIT STRATEGY The story, Ownership issues, normalisation, earn-outs, target buyers

Directors / Management THE MANAGERS' AGENDA The Managers job, operational issues   BASIC BUSINESS PRINCIPLE Keep it simple, don't forget the customer and sell the benefits   COMPANY CULTURE leadership, management style, you as a brand, don't kill the messenger, don't forget the customer   TEAM EFFECTIVENESS people's individual attributes, the team balance, playing to your strengths and lesson from brands   EFFECTIVE COMMUNICATION Communication hierarchy, email protocols, presentations, meetings, reporting.   THE ON-IN CHALLENGE Getting the right balance to create value, time management, the pareto principle   PROBLEM SOLVING Techniques for addressing different task

Team Leaders / Staff THE GOODWILL TANK Monitoring intangibles   INTERNAL CUSTOMERS Who is your internal customer,   KEY ATTRIBUTES FROM EXPERIENCE Identify skills not currently utilised   BASIC ACCOUNTING Understanding the principles